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Topics - comanche1313

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Internet Support / Slow speed
« on: January 31, 2014, 07:07:16 PM »
Can we check to see what's happening. When it gets really cold or rains a lot I get very slow speeds. I am wondering if it is the cable that is in th ground from the pole to the house.

2
Internet Support / Question
« on: January 22, 2014, 06:36:25 AM »
I noticed on your site that it has current customers can get Prime Plus Internet for 14.95 a month for one year. it also has 350 Gigabytes per monthly billing period. Am I able to do this?

3
Internet Support / huntsville al
« on: July 12, 2013, 09:45:55 PM »
Are we having issues in Huntsville? For the last two days my connection keeps going out or at least my modern keeps saying it is off line. Please advise!

4
Internet Support / internet down
« on: February 13, 2013, 04:16:09 AM »
I have rebooted everything however i still can not connect. Modem on gets to the send and the light just flashes. Any suggestions?

5
Billing Support / Late Fee
« on: October 20, 2012, 09:27:29 AM »
Back on Oct 2nd I made a payment online for 38.34 A couple of weeks later I notice the payment had not cleared my bank. I go back in and look to see if I had I missed it but it said my balance was zero. I get a bill today charging me a late fee and said i had not made a payment. Please advise!

6
General Support / repeat calls
« on: August 02, 2012, 09:16:53 PM »
Why are you guys calling my house 4 and 5 times a day? What is it you want. Heres a concept for you leave a dang message!

7
Internet Support / Slow Speeds in Huntsville
« on: April 16, 2012, 07:57:50 PM »
The one night we decide to site down and watch a movie and these are the dang speeds we are getting!!!

thats close to 12mb right!

8
Internet Support / Slow Speeds in Huntsville
« on: February 14, 2012, 09:37:04 PM »
Can you guys check my line. It has been running great for the last few months. Now the last 3 days it has been up and down with the speeds.

9
Billing Support / Paid Bill
« on: January 27, 2012, 07:26:16 AM »
I made a payment on my account several days ago but it still shows I have a balance? Please advise!

10
Billing Support / question
« on: October 02, 2011, 09:53:40 PM »
Since I only get about 25% of the speed I pay for can I start paying 25% of my Bill?

11
Internet Support / Paying for 12mb getting dial up
« on: September 18, 2011, 11:42:17 AM »
This has got to stop! I know you guy are adding new servers to the Huntsville area, but come on 32kb down load right now is just wrong.

12
Billing Support / Are you kidding me!
« on: September 16, 2011, 08:07:20 PM »
I log in and log in to pay my bills and it keeps telling me I cant pay more than the balance of $0.00. I call customer service they say my balance was $0.00 Now I get a bill with late charges? Is this a joke with all the connection problems and slow speeds now you pull this crap. I am about ready to go back to DSL. At least their billing right connection is stable!

13
Internet Support / SLOW Speeds
« on: July 28, 2011, 12:10:37 AM »
Not real happy with your service. I know I am a new customer but this is crazy. I am getting dial up type speeds. I should be getting 12 down and 1 up. here is what I am getting right now:





The Ping Test looks ok:



I have a tech coming Monday 8-1-2011

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