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Topics - comanche1313

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Internet Support / Slow speed
« on: January 31, 2014, 07:07:16 PM »
Can we check to see what's happening. When it gets really cold or rains a lot I get very slow speeds. I am wondering if it is the cable that is in th ground from the pole to the house.

Internet Support / Question
« on: January 22, 2014, 06:36:25 AM »
I noticed on your site that it has current customers can get Prime Plus Internet for 14.95 a month for one year. it also has 350 Gigabytes per monthly billing period. Am I able to do this?

Internet Support / huntsville al
« on: July 12, 2013, 09:45:55 PM »
Are we having issues in Huntsville? For the last two days my connection keeps going out or at least my modern keeps saying it is off line. Please advise!

Internet Support / internet down
« on: February 13, 2013, 04:16:09 AM »
I have rebooted everything however i still can not connect. Modem on gets to the send and the light just flashes. Any suggestions?

Billing Support / Late Fee
« on: October 20, 2012, 09:27:29 AM »
Back on Oct 2nd I made a payment online for 38.34 A couple of weeks later I notice the payment had not cleared my bank. I go back in and look to see if I had I missed it but it said my balance was zero. I get a bill today charging me a late fee and said i had not made a payment. Please advise!

General Support / repeat calls
« on: August 02, 2012, 09:16:53 PM »
Why are you guys calling my house 4 and 5 times a day? What is it you want. Heres a concept for you leave a dang message!

Internet Support / Slow Speeds in Huntsville
« on: April 16, 2012, 07:57:50 PM »
The one night we decide to site down and watch a movie and these are the dang speeds we are getting!!!

thats close to 12mb right!

Internet Support / Slow Speeds in Huntsville
« on: February 14, 2012, 09:37:04 PM »
Can you guys check my line. It has been running great for the last few months. Now the last 3 days it has been up and down with the speeds.

Billing Support / Paid Bill
« on: January 27, 2012, 07:26:16 AM »
I made a payment on my account several days ago but it still shows I have a balance? Please advise!

Billing Support / question
« on: October 02, 2011, 09:53:40 PM »
Since I only get about 25% of the speed I pay for can I start paying 25% of my Bill?

Internet Support / Paying for 12mb getting dial up
« on: September 18, 2011, 11:42:17 AM »
This has got to stop! I know you guy are adding new servers to the Huntsville area, but come on 32kb down load right now is just wrong.

Billing Support / Are you kidding me!
« on: September 16, 2011, 08:07:20 PM »
I log in and log in to pay my bills and it keeps telling me I cant pay more than the balance of $0.00. I call customer service they say my balance was $0.00 Now I get a bill with late charges? Is this a joke with all the connection problems and slow speeds now you pull this crap. I am about ready to go back to DSL. At least their billing right connection is stable!

Internet Support / SLOW Speeds
« on: July 28, 2011, 12:10:37 AM »
Not real happy with your service. I know I am a new customer but this is crazy. I am getting dial up type speeds. I should be getting 12 down and 1 up. here is what I am getting right now:

The Ping Test looks ok:

I have a tech coming Monday 8-1-2011

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