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Topics - MediacomDallas

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Cable Support / MOVED: billing
« on: February 21, 2013, 01:09:56 PM »

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Internet Support / Information about the DNS Changer virus
« on: July 06, 2012, 02:02:52 PM »
Happy Friday, everyone! Some of you may have heard recent news reports of the DNS Changer virus. If you have concerns that you may be affected by this virus, we suggest checking the website www.dns-ok.us. This website will check whether or not your computer has been affected by the DNS Changer virus. If you receive a green result, your system should not be affected. If it is red, then you are likely affected by the DNS Changer virus and will need to take steps to keep your internet connection working after July 9th. You should scan your system for viruses and set your DNS to obtain automatically. More information can be found at www.fbi.gov/DNS-changer-malware.pdf . If you have any questions please feel free to let us know and we'll help however we can!

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There is a known issue with Arris and Motorola DOCSIS 2.0 modems (Arris 402, Arris 502, Arris 602, Motrorola SB3000 series, SB4000 series, SB5000 series). These modems are resetting during heavy downloading. We are working to push a new version of firmware out over the next few days that should correct this problem.

Thank you for your patience and understanding. If you have any additional questions, feel free to contact any of the moderators on our support forum.

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