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Topics - quazimoto

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General Support / Survey response may be erroneous
« on: October 17, 2013, 07:09:20 PM »
The tech was over earlier and fixed my internet problem by installing a new modem. His name is "Majic" and he is one of the most capable techs I have ever seen.

I got a phone call about a survey. which I was anxious to complete so I could give him a good rating, but I think I pushed the wrong button and the recording said thank you for submitting the survey.

I am afraid it might be an erroneous response so I need help in getting this corrected. I can't resend the survey because it says it was already answered.

Please let me know if you can correct this.

Cable Support / HD network channels not working
« on: August 18, 2013, 09:18:04 AM »
ABC, CBS, NBC, PBS, and FOX on my DVR's have not been working since yesterday. FOX was bad yesterday but seems to be working now.

A puzzling fact is that they are all working when viewed directly on both of my TV's.

This happens on both my Motorola and Pace DVR's.

Then I thought to check my splitters. I have a 4 way splitter on both DVR's. I tried two different 2 way splitters on the Motorola DVR and still the same problem.

Then I went direct from the cable input, with no splitter, and now they all work on my Motorola DVR. I didn't check the Pace DVR but it should be the same.

Are you operating on reduced power for some reason, or could it be the outside splitter?

Cable Support / Closed captioning not working on Channel 885
« on: November 26, 2012, 10:20:21 PM »
It works on all the other STZ channels, and also works with the DVR CC (which is too cumbersome to use since any option that requires you to turn off the DVR to select the option, which can't be done if you are reording anything, is not a very good option) but doesn't work at all for 885.

Definitely not my fault so please do not reset box or send a tech.

Phone Support / Re: Phone details for international calls
« on: July 08, 2012, 09:09:54 AM »
I started Mediacom phone service last month, and the following entry shows on my statement.

06/22 International Calls for 850-939-8242 .............................................................. 4.03
Subtotal ... 4.03

I clicked on "View Mediacom Phone Service Details" above my account summary, and got the following:

International Calls: Line Date Time Number Called    Destination    Duration    Rate/min    Charge    Tax    Total

No detail records are available for this category.

I am not questioning the entry, but always like to see a listing of calls made.

Is there a way to get a list of the calls made for each statement period?

Billing Support / Change to billing date
« on: May 29, 2012, 08:04:21 AM »
Is it possible to change my billing date?

If so, I would like it changed to the 30th of the month.

Thanks for your help

I got my new credit card today so went to the site to update the new expiration date.

It took me 20 minutes of searching for the page to update and finally stumbled on it when I clicked on the make a payment page. There should be a direct link to updating information.

When I entered the new expiration date and clicked on "update my information", I got the following notice:

Recurring Credit Card information has been submitted successfully for account 8383xxxxxxxxxxxx.

IMPORTANT NOTICE: Thank you for enrolling in our recurring payment plan. Your first payment will take approximately 6 to 8 weeks to process. No payment is applied to your account during the enrollment process. To pay your account balance now, select "One Time Payment" transaction. We recommend you continue to pay your account via the "One Time Payment" transaction until your statements are automatically deducted from your account.

So they updated the information, but then said thank you for enrolling and to make a payment.

Someone needs to change the wording so it isn't so confusing.

Billing Support / Billing charge
« on: May 08, 2012, 08:35:39 AM »
I got my monthly statement and there is the following charge on there. Can you explain this please.

04/16 Electronic Change Charge .............................................................................. 2.00

Billing Support / EcoBilling/BillPay question
« on: January 30, 2012, 02:24:46 PM »
From your website:
What's the difference between EcoBilling and BillPay?
EcoBilling customers make a recurring monthly EFT payment from a savings or checking account.

BillPay customers make a recurring payment using a credit or debit card or customers can make a single payment with BillPay using their bank account, credit or debit card.
Is there any servie charge for BillPay using a credit card?

Also, I  changed from EcoBilling to BillPay, and on 8Jan12 made a one-time payment for the full amount of my bill, but it still shows that amount is due. Has the account been updated to show there is nothing due on the current bill?

Internet Support / Internet going on and off in Navarre
« on: January 11, 2012, 07:25:03 PM »
My internet modem is cycling on and off frequently, like every minute or so. I have unplugged the modem and done a restart.

I saw two bucket trucks working on the boxes on the poles in my neighborhood earlier today. Is there something out?

My cable works fine.

Cable Support / Free SHO and TMC preview
« on: January 06, 2012, 08:14:16 AM »
I have been getting messages about a free preview of SHO and TMC, channels 890 and 892, on Jan 6-8, for a month, and was looking forward to it.

Checked it out this morning and someone must have forgotten to push the switch because it is still says Subscription Service.

Cable Support / Closed captioning not working
« on: December 23, 2011, 10:59:17 PM »
Closed captioning is not working on the following channels. There may be more but these are the ones I am watching.

Neither my TV CC, or the CC through the DVR, works on these channels, so it isn't me, or my TV, or my DVR, because the CC works on all of the other channels. So I shouldn't need a box reset or someone coming out to check it.

753, 755, 783, 790, 791, 891, 893, 894, 895

Cable Support / DVR problem with local HD channels when using splitter
« on: November 20, 2011, 11:00:12 AM »
The tech came out on November 2nd and set up my DVR and installed a 4 way splitter. He also did a lot of wiring and connector updates outside at the box. This TV is located in the back of the house so has a longer cable run but not sure if this could affect the signal this much.

Everything worked fine until November 17th when the local HD channels (803, 805, 808, 810 and 811) were badly garbled. I thought it might be the splitter so I hooked up the DVR directly to the cable input, and they all worked.

This is for the new Pace DVR, not the Motorola DVR on my other TV, which also uses a 4 way splitter but doesn't have this problem.

I bought a new splitter but that has not solved the problem so I am back to the direct input but really need at least a 3 way splitter so my TV and one VCR will function.

I guess I will need a service call scheduled, unless you can come up with another solution. Did something happen to the local channel assignments around the 17th which could have caused this?

Also, can you please furnish the identification numbers for both the Motorola and Pace DVR's so I can refer to them directly in any future emails.

Cable Support / History channel and DVR question
« on: October 21, 2011, 04:15:49 PM »
History channel went digital, so I rescanned my digital TV and found it on Channel 91.68 early this morning, but later on it turned into the 700 Club channel and now it's ABC Family. Can you tell me what the digital channel number is for my TV, because I can't find the History channel again.

I'm confused a little because my TV channel numbers don't agree with anything you publish, but since it's coming in on your cable, you must be regulating the frequency so can you furnish a list of digital channel numbers for my TV?

I'm getting another digital TV so I need another DVR in addition to the one I already have for my present TV.

Can I go to the Midway office and pick up a DVR and have it loaded to my account?

Cable Support / On Demand not working
« on: October 03, 2011, 11:27:33 AM »
Since Saturday I have been unable to access On Demand. When I go there, it locks up the DVR and I have to wait until the error message appears in order to exit out.

Also, Guide information for Channel 39 has not been available for several days. It doesn't even show the channel name.

Cable Support / Re the Statement on LIN Broadcasting
« on: September 24, 2011, 08:37:20 AM »
Any updates or info on this?

A progress report (or lack thereof) would be nice.

Cable Support / Digital Adapter
« on: August 22, 2011, 07:09:29 PM »
I just got the letter about going digital and downloaded the PDF for the adapter, which raises some questions.

1.  When will the changover occur? I need to know because I will have to buy a new modern TV because my wife tapes her soaps and since the TV has to be tuned to the correct channel for the VCR to record, this would pose a lot of problems, so I need to know how much time I have to shop for the TV.

2. My TV is HD Digital, but I have an HDD recorder and a VCR. Will these still work (probably not)? Are the new VCR's set up for digital signals or how does this work?

Phone Support / Cable telephone service
« on: June 24, 2011, 04:13:11 PM »
I got a call last night offering me unlimited calling in the US for $10 a month for a year with no contract.

We also call Japan, so after some time Kimberly came back and said it was 22 cents per minute with no additional service charge for the overseas calling.

I am trying to determine if there are really no more additional charges, meaning my cable bill would only increase $10 a month plus any calls to Japan at 22 cents per minute.

I am still not sure if I want to go cable for my telephone but need this additional information in order to make an informed decision.

And it doesn't hurt to get it in writing.

Cable Support / AMC in HD
« on: May 23, 2011, 09:35:06 AM »
I see AMC is saying that The Killing, and I assume other shows, is being shown in HD, where available.

Are there any plans to make AMC available to us in this area?

Cable Support / Unable to get On Demand
« on: April 03, 2011, 06:24:10 PM »
After all my past problems, I got a Motorola box a few months ago and so far things have been ok, but then I decided to see what was doing with On Demand.

When I clicked on Play to see a show, I got the following screen, with a white background and red letters:

"In order to start cable service for this device, please contact your cable provider" and the specs for my cable box.

I called it in and the man tried to send a signal to the box but it didn't fix it, so he scheduled a trouble call for tomorrow, and said the tech would go up on the pole and make the signal stronger and wouldn't even have to come in the house except to tell me it's all fixed. I sounded a little incredulous and he said he gets lots of calls like this and they are always fixed by strengthening the signal at the pole. I hope it is that simple. He also related a little story about his grandsons and how smart they were, which he said takes 30 seconds and that's how long he wanted to wait after I turned off the box to turn it on again.

Then a lady called me from Mediacom and asked what my screen looked like, and I told her what I saw when I tried to play a show, and she said everything on their end looks good, but she didn't think going up on the pole would solve the problem.

Just throwing this out there in case someone there knows something about this problem because sometimes the cable tech needs all the help he can get.

Cable Support / I lost my DVR capability
« on: February 28, 2011, 04:55:08 PM »
About 3:30PM my box reset itself. When it came back on my DVR icon wasn't in the menu. I called it in and they sent a signal to the box, but then I couldn't get the menu at all, just the wait a while screen.

I pulled the plug and reset and got the menu back but still no DVR icon or capability.

They are sending someone out in the morning but I would like to have my recorder to tape tonight's shows.

Is there anything you can do to help?

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