« on: December 10, 2013, 02:10:07 PM »
Hello oznogtgonzom and thank you for contacting us here about this issue.
I have looked over your account and can definitely see why you would want to look into lowering your monthly rate. I can also see that you are currently still in a contract that is set to expire 3/28/14. If you were to break the contract now, the ETF would be $60, although, it does drop to $30 12/29/13. We will be more than happy to have a retention representative reach out to you to go over any current offers for customers if you would like, but if you do make changes to your account before the contract is completed, you will be subject to the ETF. If you would like for me to have a representative contact you, please feel free to send me a Private Message with a good contact number and time frame in which you are available, and I will have someone reach out to you within 24-48 hrs.