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Messages - MediacomTim

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1
Cable Support / Re: Tivo Channel Not Authorized - Milton FL
« on: April 23, 2014, 10:39:21 PM »
I understand, just trying to be thorough and make sure there are not other issues., I will send a series of signals to the Tivo. It will take about 15 mins to process. Please let us know if there is any change.

2
Cable Support / Re: Tivo Channel Not Authorized - Milton FL
« on: April 23, 2014, 10:26:52 PM »
Hello rastrong1963 and thank you for contacting us here about this issue. I have looked on the area and I am not seeing any issues with this channel. I see that you provided the serial number for one of the cards, but I just wanted to verify, are you getting this error on multiple TVs? Also, do you see any error on the SD channel (31)?

3
Internet Support / Re: internet speed in Marion is really slow
« on: April 23, 2014, 10:21:07 PM »
It possibly could be construction in the area, but we like to rule out any localized issues before we proceed to rule out any outside issues.

Also, this was a part of another thread, but I split it and created your own so we could track it better.

4
Cable Support / Re: DVR Won't Record
« on: April 23, 2014, 10:15:13 PM »
Hello SparklyRug and thank you for contacting us here about this issue. We will be happy to look into this from here. So I can make sure that I am working on the correct box, can you send me the Serial Number of the box you are having issues with?

5
Internet Support / Re: Slow internet speeds in Davenport IA
« on: April 23, 2014, 10:11:17 PM »
Hello DRey86 and thank you for contacting us here about this issue. I am having issues seeing your modem in order to check what the signal levels area. Can you send me the MAC of the modem you are using?

6
Internet Support / Re: Low Speed, Dubuque Iowa
« on: April 23, 2014, 10:02:25 PM »
Hello SoulSeekerUSA and thank you for contacting us here about this issue. I have looked over your modem and I can see that the downstream Rx on all downstream channels are reporting out of range. It looks like this issue is localized to just your modem. If this issue persists, we will want to get someone out to adjust these levels back to optimal range.

7
Internet Support / Re: Slow Internet in Columbia, MO
« on: April 23, 2014, 09:57:59 PM »
Hello mekf29 and thank you for contacting us here about this issue. I will be happy to look itno this for you from here. CAn you send me a Personal Message with your account or phone number?

8
We reached back out to Area Management today and they are actively looking into it. As soon as we get any update, we will followup with you here.

9
Internet Support / Re: internet speed in Marion is really slow
« on: April 23, 2014, 09:28:54 PM »
Hello Agent-0008 and thank you for contacting us here about this issue. I have looked over your modem and I am showing that it has been online for right at 4 days. I am not seeing any area signal issues, although I do see a localized upstream SNR issue on your modem. Most of the times that we see this type of issue, it is caused my a faulty splitter. Do you have any connected, or is the coax cable connected direct to your modem from the wall?

10
Internet Support / Re: Can't access 192.168.100.1
« on: April 23, 2014, 09:21:11 PM »
You are welcome.

11
Internet Support / Re: Slow Internet in the evenings - Goodfield, IL
« on: April 23, 2014, 09:20:04 PM »
Thank You for the additional information. I see where this was sent to Area Management last night. We have not gotten any reply back as of yet. As soon as we do, we will followup with you here and proceed accordingly.

12
Internet Support / Re: Can't access 192.168.100.1
« on: April 23, 2014, 09:17:43 PM »
If you are having issues getting to the login page, you can go to http://homewifi.mediacomcable.com/

13
Internet Support / Re: internet speed in Marion is really slow
« on: April 23, 2014, 09:16:49 PM »
Click on the bubble beneath my username on this page to send a PM.

14
Internet Support / Re: Numerous CM reboots - Columbia MO area
« on: April 23, 2014, 09:16:21 PM »
I see the work order was completed. How are your services working?

15
Cable Support / Re: Pixelating video...only when it's windy
« on: April 23, 2014, 09:15:48 PM »
I see your trouble call was cancelled at the pre-call. How are your services working?

16
Internet Support / Re: Can't access 192.168.100.1
« on: April 23, 2014, 09:00:00 PM »
You can definitely call in at your earliest convenience at 1-855-633-4226.

If you have any other questions or issues, please do not hesitate to let us know here.

17
General Support / Re: Need Service
« on: April 23, 2014, 08:58:17 PM »
That is great news. We will address your billing concern for the amount of time in which you service ws affected. If you have any other questions or issues, please let us know here.

18
Internet Support / Re: Can't access 192.168.100.1
« on: April 23, 2014, 08:57:25 PM »
I understand. What you are wanting to setup, can in fact be setup in the ClearAccess software as we actually use this in the office here for testing. If you would like to have someone reach out to you to walk you through how to do this, we can have someone reach out to you during business hours or you can call in at your earliest convenience. Which would be best for you?

19
Internet Support / Re: internet speed in Marion is really slow
« on: April 23, 2014, 08:54:40 PM »
Hello Kiwicoffee and thank you for contacting us here about this issue. I see that you have completed some troubleshooting already. I will be happy to look into this from here to see if there are any area or localized issues. Can you send me a Personal Message with your account or phone number?

20
Internet Support / Re: Download speed affected by Upload Speed
« on: April 23, 2014, 08:51:10 PM »
The amount in which your speed drops depends on how much you are uploading. If you have any speed issues when you are not uploading anything, we will be more than happy to look into this, but if you are just having the issues while uploading, then this is a direct effect of it.

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