Hmm, that is strange. I know that some older accounts paying the old standard rate for Ultra 50 were grandfathered into the 105 service when the transition to allowances was performed in August 2012. This was due to the standard rates for the old service being the same as the 105 rates now. These rates have since been lowered, so those older users were automatically increased to the 105 tier. I see the account is currently under promotion for the Ultra 50 service, changed to this in August of last year. With this change, there may have been a provisioning error, granting higher tiered speeds, which the system may have recently attempted to correct during an audit. With the correction, the meter will most likely update with the billing cycle to reflect the services that are coded on the account. Ultra Plus, 105 Mbps down/ 10 Mbps up, is definitely available in the area and can be upgraded from the existing service that is subscribed to.