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Messages - MediacomDallas

Pages: [1] 2 3 ... 517
1
Cable Support / Re: New Channels not available
« on: April 23, 2014, 03:54:00 PM »
I just sent a reinitializing signal to both cards. They still show the same pairing info on this end that you posted back in March. Can you check the higher and new HD channels again when you have a chance?

Thanks,
Dallas

2
The local technical staff said they would be looking into this today. We will keep you posted as we get more info from them.

Thanks,
Dallas

3
Cable Support / Re: Smithsonian Channel
« on: April 23, 2014, 01:47:31 PM »
You're welcome

4
Cable Support / Re: Smithsonian Channel
« on: April 23, 2014, 01:39:34 PM »
Sure thing, I'll shoot you a message in just a moment.

5
Cable Support / Re: Smithsonian Channel
« on: April 23, 2014, 01:17:00 PM »
You are currently subscribed to the older Digital Plus package. This included most, but not all, of the channels in the 3 digital packs. New channel additions are not available with the Digital Plus package. That being said, we can move you over to the new packs. Depending on your view habits, this may end up saying you some money too. You can view the full line up for your area here:

http://mediacomtoday-lineup.com/

The regular, non discounted rates for the 3 digital paks are $7.95 for one, $13.95 for two or $17.95 for all 3. If you are interested in changing to these, let me know and I will PM you some account specific info.

Thanks,
Dallas

6
Cable Support / Re: Smithsonian Channel
« on: April 23, 2014, 01:00:08 PM »
Hello

From the info I have, this channel was moved to the Kids & Variety pak as of 4/22.

Thanks,
Dallas


7
Internet Support / Re: Ultra105 speeds on the low side
« on: April 23, 2014, 08:26:30 AM »
That still looks like an issue between the computer and modem because all of the latency is being introduced at the 1st hop.

8
Internet Support / Re: Unable to access a website
« on: April 23, 2014, 08:25:49 AM »
Hi Norman

We are only able to assist Mediacom customers with service issues on our forums. I would recommend you reach back out to AT&T for further assistance with this website issue.

Thanks,
Dallas

9
Internet Support / Re: NE Cedar Rapids/Marion, IA slow speeds again
« on: April 23, 2014, 08:20:12 AM »
The overall signal levels to the modem look good at the moment. I'll get this over to the local technical staff to find out what is going on with the maintenance work outside. Once we have more info, we'll keep you posted here!

Thanks,
Dallas

10
Internet Support / Re: Ultra105 speeds on the low side
« on: April 23, 2014, 08:07:36 AM »
The traceroute your friend sent shows high latency between his computer and the first hop, his modem. We would need his account info to check over his connection to find out what is causing that. He can create an account on our forums, contact us through Twitter (@MediacomSupport), Facebook (www.facebook.com/MediacomCable) or call us at 866-452-4747 so we can troubleshoot that further.

Thanks,
Dallas

11
Internet Support / Re: Trying to run a PLEX media server
« on: April 22, 2014, 01:20:01 PM »
Ok I'll shoot you a PM with some info in just a moment.

Thanks,
Dallas

12
Internet Support / Re: Slow Internet
« on: April 22, 2014, 01:19:36 PM »
The overall utilization on your node and in the area hasn't spiked to 80% just one time in the last week. There has not been any sustained high utilization that would cause the speeds to be as low as you're seeing. Last night the signal levels at your modem weren't looking too bad either. Do you get the same speeds off different speed test servers? Do you notice any other issues outside of running those tests?

13
Internet Support / Re: Packet Loss
« on: April 22, 2014, 12:59:33 PM »
Hello

All of the signal levels at your modem look good. There is also no packet loss between your modem and our headend. Please let us know if you notice issues with the connection on your end going forward.

Thanks,
Dallas

14
Internet Support / Re: Trying to run a PLEX media server
« on: April 22, 2014, 12:56:14 PM »
You can manage the port forwarding and router settings from this page here: https://homewifi.mediacomcable.com/acs-portal/control-panel/

Do you have the login credentials for this?

Thanks,
Dallas

15
Internet Support / Re: Internet not working
« on: April 22, 2014, 12:45:35 PM »
Hello

I do apologize for the downtime today. I checked over your modem and it is showing online. That being said, there are some issues with the signal levels on both the downstream and upstream side of things. Is there a splitter between the modem and the wall? If so, can you bypass that for a moment? If so, is there another cable outlet you can connect this to?

Thanks,
Dallas

16
Internet Support / Re: Same crap, different day 65807
« on: April 22, 2014, 11:13:51 AM »
Glad to hear it's back up an running. Keep us posted and we can cancel the service call if needed.

Thanks,
Dallas

17
Internet Support / Re: internet is out 65804
« on: April 22, 2014, 11:11:12 AM »
Thanks for the heads up. I will let the local techs know so they can look into this.

Thanks,
Dallas

18
Cable Support / Re: Pace Tivo - High Pitch Noise in Audio
« on: April 22, 2014, 11:01:02 AM »
My apologies, I did not realize this was on both TVs. I must have missed that in your 1st post. I would recommend we get a tech out to dig deeper into this then. Can I get that scheduled for you? 

19
Cable Support / Re: tivo mini not working
« on: April 22, 2014, 10:57:17 AM »
Got it, thanks! Just to make sure I'm on the same page, has this mini worked before or is this the first time you have tried using it?

20
Internet Support / Re: Modem not bonding channels
« on: April 22, 2014, 10:04:04 AM »
Glad to hear it is working now. Please let us know if you notice any other issues on your end!

Thanks,
Dallas

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