Mediacom - Customer Support
 
Chat Now
   
     
        Customer Login    
 
 
  Support


    FAQ

  Why do I get a message "one
  moment please" on my TV?


  What can I do if i get the
  message "To Be Announced"
  in the channel guide?


  There is a blue bar on the TV
  screen that says "Not
  Authorized" Why?

    Tip of the day

  
 
  FAQ's
     
 
  • FAQ
  • General
  • Billing
  • Cable
  • Internet
  • Phone
  • Email




Mediacom offers introductory answers to frequently asked questions about our Cable Service,
Internet Service, and Phone Service. Click on a subject heading to the left to view questions and
answers relating to your selection. Links throughout the answers will guide you to further information
on our website. Should you have any further questions, please consult our Contact Us page or
feel free to call customer service at 1-855-MEDIACOM or 1-855-633-4226.
 Cable FAQ's

 Internet FAQ's

General HSD FAQ


  » What is the speed of my service?

  » What is the difference between the Mediacom Home Networking package and using my own
     wireless router?


  » How do I run a speed test on my connection?

  » How do I set up my first Mediacom e-mail account?

  » Does having an e-mail account set me up for online billing?

  » Where do I sign up for CA Internet Security? / What is CA Internet Security?

  » What are the system requirements to use Mediacom internet service?

  » Why am I continually being sent to the Mediacom Walled Garden?

  » What is a MAC address?

  » What is an IP address?

  » What is my IP address?

  » What do different IP addresses mean?

  » What is a firewall?

  » What is Standby and how do I know if my modem is in it?

  » Why does my TV work when my internet doesn't?

  » What is an outage?

  » Headend? How does all of this stuff work?

  » What is a Proxy Server, and should I use one?

  » What is a Ping? How do I Ping something?

  » What is DNS?

  » How do I bypass my router?

  » How do I power cycle my modem?

  » Do I need to clear my cache and cookies often? How do I do it?

  » How do I use Xbox Live with Mediacom?

  » How do I use the Playstation Network with Mediacom?

  » What type of connection does Mediacom use?

  » What is DHCP?

  » What is a DMCA violation, and what is the procedure related to them?

  » How do I set my homepage?

  » How do I contact my router's manufacturer?

  » How can I contact Mediacom for additional support?





 Phone FAQ's

General


  » What features does my phone service come with?

  » Can I call 911?

  » If there is a loss of electrical power to my home, will my phone service be lost too?

  » Does Mediacom phone service include a 30-day money-back guarantee?

  » How will I be billed?

  » Do I have to pay the entire monthly rate if I signed up for Mediacom phone mid-month?

  » Who maintains the phone modem?

  » Will I still be listed in the telephone book?

  » Can I get another phone line/phone number with Mediacom phone service?

  » Can I use Mediacom phone service for my business?

  » How do I make an International call?

  » Does Mediacom phone offer a calling card?

  » Will my home security system work with Mediacom phone service?

  » Will my answering machine still work?

  » Do fax machines work with Mediacom phone service?

  » Can I utilize Caller ID with Mediacom phone?

  » How is Mediacom phone different than Internet phone service?

  » Will I be able to use my Mediacom high-speed Internet service while talking on the phone?

  » Will I be able to watch Mediacom cable TV while talking on the phone?

  » Will my dial-up Internet service continue to work?

  » Do I have to buy any additional equipment?

  » Do I need a special phone?

  » Why do I have to dial 10 digits to make local calls?

  » Why do I still have a dial tone after dialing, and don't hear the phone ringing?

  » Can I use my old rotary-style phone or a phone set to "pulse"?

  » Why is there static on my phone?

  » Why does my internet connection stop working when I get a phone call?
     OR Why does my phone not work when I am near my computer?


  » How do I bypass the inside wiring of my home?

  » How do I receive collect calls from a correctional facility?

  » Do lifeline-type services work with Mediacom phone?

  » Will my Caller ID display on my TV?

  » How can I contact Mediacom for additional support?



Email FAQ's

  »  What are the size limitations for Mediacom e-mail?

  »  What does error code POL006 [Is Mail from Domain Valid] mean?

  »  What does error code POL007 [Invalid SPF] mean?

  »  What does error code POL101 [Server Temporarily Unavailable] mean?

  »  What does error code POL102 [Server Temporarily Unavailable] mean?

  »  What does error code POL104 [authentication rejected] mean?

  »  What does error code POL106 [Too many messages] mean?

  »  What does error code POL107 [Sender Rejected] mean?

  »  What does error code POL108 [Sender Rejected] mean?

  »  What does error code POL110 [Requested action aborted: Try again later] mean?

  »  What does error code POL111 [Requested action aborted: Try again later] mean?

  »  What does error code POL112 [recipient rejected] mean?

  »  What does error code POL113 [recipient rejected] mean?

  »  What does error code POL114 [recipient rejected] mean?

  »  My mailbox is full! How can I fix it?

  »  How can I backup my e-mail?

  »  I'm having trouble viewing images in emails! OR I'm having trouble forwarding messages
      with images included!


  »  How do I change my webmail preferences?

  »  How do I reset my password?

  »  How do I report spam or junk mail?

  »  How do I get additional help for e-mail tasks?

  »  How do I contact customer care for additional assistance?

  »  How do I set up my Mac Mail program to access my Mediacom e-mail?

  »  How do I set up Outlook Express / Windows Mail?

  »  How do I set up Windows Live Mail on Windows 7?

  »  How do I set up my Android Smartphone to use Mediacom e-mail?

  »  How do I set up my iPhone to use Mediacom e-mail?

  »  How do I add a new user in Mediacom iHelp?

  »  How do I delete an existing user in Mediacom iHelp?

  »  What is the difference between the Zimbra Standard and Advanced versions?




 
  Quick Links

  Billing

    View/Pay My Bill

     Billing Options

     Understanding My Bill

  Communication

     Email Us

     Call Us

     Payment Centers

  Support

      Mediacom Chat
  
     Pause Magazine
 
     
   

Site Map
 |  Terms of Use |  Privacy Policy  |  Copyright and Trademark Policies |  Fraud and Abuse

© 2011 Mediacom Communications Corporation. All Rights reserved.