»  Where can I get an instruction manual for my remote?

  » How do I search for a code?

  » What is the Interactive Guide?

  » What can I do with the Interactive Guide?

  » How do I get information on programs?

  »  What are the icons at the bottom of the Interactive Guide screen?

  » How can I eliminate the edges of the Interactive Guide screens?

  » How do I leave a screen or menu?

  »  What is the graphic bar that appears when I change channels?

  » Why won't my remote control respond when I press a button?

  » How do I order On Demand?

  » How do I order a Pay-Per-View event?



Basic Operations

  » What are the remote control features available?

  » How do I access the Quick Menu?

  »  How do I access the Main Menu?

  » Enhanced Searching by Category

  » Enhanced Searching by Title

  » What is the Mini Guide?

  » What are parental locks?

  » How can I record future programs on my VCR?

  » What is the description of the icons on the Menu?

  »  Where can I find an explanation of the remote control features?



Parental Control

  » How can I set up parental controls?

  » Setting up a new code

  » Changing a code

  » Setting up a purchase code

  » Changing a purchase code



Programming the Remote

  » Programming Device Control

  »  Code Searching for the Remote

  »  Programming Volume Control

  » Connecting to your digital converter

  » Connecting to your VCR and/or DVD

  » Connecting to your home audio system

  » Connecting the HD/DVR Set Top Box to a High-Definition TV and VCR

  » Connecting the HD/DVR Set Top Box to a High-Definition TV and Home Theater

  » HD/DVR Set Top Box Back Panel

  » What is Mediacom On Demand?

  » What's the difference between On Demand and Pay-Per-View?

  » What unique features and programming do I get with On Demand?

  » What is Premium On Demand?

  » What does an On Demand movie cost?

  » How do I return to watching an On Demand program if I've changed channels?

  » How often are On Demand movies updated?

  » Can I use my DVR to record On Demand programming?

  » Do I need to change my PIN for purchasing On Demand programs or movies?

  » How do I accessing On Demand?

  » How do I order On Demand programs?

  » How do I buy the program?

  » How do I use my remote to watch On Demand programs?

  » How do I navigate back to the program I rented?

  » What can I do with DVR?

  » How easy is it to use?

  » How many hours of TV can I record?

  » How long can I keep my recordings?

  » What are the advantages to having a dual-tuner DVR?

  » What equipment do I need to get started?

  » Can I record On Demand and Pay-Per-View programs?

  » How long can I pause live TV?

  » Can I watch a program while I'm recording another?

  » Can I program my DVR to record every episode of a specific show?

  »  Can I receive and record programs in high-definition with my DVR?

  »  On occasion, a recording starts a minute or two after the program has begun. Why?

  » How will I know when I'm almost out of recording space?

  » How can I schedule a recording?

  »  What is a recording notice?

  »  How can I record two programs at once?

  » How can I record a series?

  » Can I modifying my recording options?

  » How do I use the playback controls?

  » What is the status bar?

  » How can I view programs stored in my personal library?

  » What's the visible difference between HDTV and our current television system?

  » Will I be able to see more of the picture with HDTV?

  » What's the difference between HD-capable and HD-ready TVs?

  » Why doesn't the picture always display in full screen when I'm tuned to a
     high-definition channel?

  » Will I be able to view closed captioning with HDTV Service?

  » What HDTV programming does Mediacom offer?

  »  Where can I find a complete HDTV set top box user manual?

  » How do I get started?

  » How can I view a High-Definition channel?

  »  Are there any safety instructions I should be aware of for my HDTV box?

  »  What are "sidebars" and "letterboxing"?

  » How do I avoid Sidebar or Letterbox damage (burn-in)?

  » What is the speed of my service?

  » What is the difference between the Mediacom Home Networking package and using my own
     wireless router?

  » How do I run a speed test on my connection?

  » How do I set up my first Mediacom e-mail account?

  » Does having an e-mail account set me up for online billing?

  » Where do I sign up for CA Internet Security? / What is CA Internet Security?

  » What are the system requirements to use Mediacom internet service?

  » Why am I continually being sent to the Mediacom Walled Garden?

  » What is a MAC address?

  » What is an IP address?

  » What is my IP address?

  » What do different IP addresses mean?

  » What is a firewall?

  » What is Standby and how do I know if my modem is in it?

  » Why does my TV work when my internet doesn't?

  » What is an outage?

  » Headend? How does all of this stuff work?

  » What is a Proxy Server, and should I use one?

  » What is a Ping? How do I Ping something?

  » What is DNS?

  » How do I bypass my router?

  » How do I power cycle my modem?

  » Do I need to clear my cache and cookies often? How do I do it?

  » How do I use Xbox Live with Mediacom?

  » How do I use the Playstation Network with Mediacom?

  » What type of connection does Mediacom use?

  » What is DHCP?

  » What is a DMCA violation, and what is the procedure related to them?

  » How do I set my homepage?

  » How do I contact my router's manufacturer?

  » How can I contact Mediacom for additional support?

  » What is a portal?

  » Why do I want to log in to the portal?

  » How do I log in to the portal homepage?

  » How do I make the portal my homepage?

  » How do I get back to the Mediacom portal homepage (main page)?

  » How do I access my Mediacom email?

  » How do I pay my Mediacom bill and manage my account online?

  » What are the recommended system requirements to access content on the portal?

  » How do I download plug-ins (i.e. flash, shockwave, etc.)?

  » Will accessing the portal and logging in put cookies on my PC?

  » What are cookies?

  » Who can I contact with portal-related support needs?

  » What is a component?

  »  How do I add/remove components?

  » How do I move components?

  » How do I customize the TV Listings component on the homepage?

  » How do I customize Quicklinks?

  » How do I customize the Local Channel?

  »  How do I update the Weather component?

  » How do I update the Market Watch component or add new stock symbols?

  »  What are Internet Premium Services?

  » How do I purchase Premium Services?

  » What features does my phone service come with?

  » Can I call 911?

  » If there is a loss of electrical power to my home, will my phone service be lost too?

  » Does Mediacom phone service include a 30-day money-back guarantee?

  » How will I be billed?

  » Do I have to pay the entire monthly rate if I signed up for Mediacom phone mid-month?

  » Who maintains the phone modem?

  » Will I still be listed in the telephone book?

  » Can I get another phone line/phone number with Mediacom phone service?

  » Can I use Mediacom phone service for my business?

  » How do I make an International call?

  » Does Mediacom phone offer a calling card?

  » Will my home security system work with Mediacom phone service?

  » Will my answering machine still work?

  » Do fax machines work with Mediacom phone service?

  » Can I utilize Caller ID with Mediacom phone?

  » How is Mediacom phone different than Internet phone service?

  » Will I be able to use my Mediacom high-speed Internet service while talking on the phone?

  » Will I be able to watch Mediacom cable TV while talking on the phone?

  » Will my dial-up Internet service continue to work?

  » Do I have to buy any additional equipment?

  » Do I need a special phone?

  » Why do I have to dial 10 digits to make local calls?

  » Why do I still have a dial tone after dialing, and don't hear the phone ringing?

  » Can I use my old rotary-style phone or a phone set to "pulse"?

  » Why is there static on my phone?

  » Why does my internet connection stop working when I get a phone call?
     OR Why does my phone not work when I am near my computer?

  » How do I bypass the inside wiring of my home?

  » How do I receive collect calls from a correctional facility?

  » Do lifeline-type services work with Mediacom phone?

  » Will my Caller ID display on my TV?

  » How can I contact Mediacom for additional support?

  » How long will it take to schedule an appointment?

  » How long does it take to install Mediacom phone service?

  » What should I do if I cannot be home for my installation appointment?

  » I was not at home for my Mediacom phone installation and now my phone is out-of-service.
     What should I do?

  » After I switch to Mediacom phone, should I call my current phone company to disconnect
     my service?

  » Does Mediacom provide technical support?

  » Will I be able to use my Mediacom high-speed Internet service while talking on the phone?

  » Will I be able to watch Mediacom cable TV while talking on the phone?

  » Will my dial-up Internet service continue to work?

  » Who maintains the phone modem?

  » Do I have to buy any additional equipment?

  » Do I need a special phone?

  » Will my home security system work with Mediacom phone service?

  » Will my answering machine still work?

  » Can I utilize Caller ID?