My Internet service does not work

1. Confirm your cable modem has power, cable connection and computer connection cables all firmly connected.  

2. If you own any firewalls, routers, gateways or any other device connected between the cable modem and computer, please remove those devices and connect the cable modem directly to the computer for testing.

3. Attempt to visit more that one location via your web browser (any single location may be offline for other reasons.)

4. Power cycle the cable modem (unplug for 10 seconds.)