What features does my phone service come with?

Mediacom offers a wide array of features included for free with phone service, a list of these
and explanations of them follows. Please note, not all features may be available in all
areas.

Three-Way Calling - Three-Way Calling is a service that permits a three-way conference
call. Because you initiated the call, if you hang up the call is terminated. To use Three-Way
Calling:

1. Place the person you are talking with on hold by pressing the receiver button (or the
“flash” or “link button”) for one second.
2. A dial tone will follow. Call a second person.
3. When you get an answer, press the receiver button briefly again. All three of you now
will be connected. When either of the people you called hangs up, you remain connected to
the other person. (While you are using Three-Way Calling, Call Waiting is unavailable.) If
the call to the second person does not go through, press the receiver button (or “flash” or
“link” button) twice. The person you have on hold will return to the line.

Speed Dialing 8 - This is a service that shortens up to eight frequently called phone
numbers to a single digit.

To store speed dial numbers:

1. Listen for dialtone and dial *74.
2. Wait to hear stuttertone and then regular dialtone again.
3. Enter the number to store the speed dial number in (only 2 through 9) followed by the
number to store.
Examples:
Local number = 7 digits: 384-1212
Long distance number = 11 digits for 1+ dialing: 1-606-384-1212
4. Press the # key.
5. Wait for stuttertone.
6. Hang up.
7. Repeat steps 1-6 above for each number stored.
8. To replace a telephone number with another number for one of the speed dial codes,
repeat steps 1-6 above to store a different number using the same speed dial code. This
will overwrite the old stored number with the new one.

To dial speed dial numbers:

1. Dial the number (code) that the speed dial number is store in (2 through 9).
2. Press the # key.
3. The number will be dialed immediately.

Call Waiting - Call Waiting is a service that audibly notifies you with a special tone that a
second caller is trying to reach you.

Caller ID Name - Caller ID Name shows the person who is calling before the call is
answered if information is available. Your phone displays the name of your incoming call.
To use Caller ID, you must have Caller ID display equipment or a phone with Caller ID built
in.

Caller ID Number - Caller ID Number shows the phone number of the person who is
calling before the call is answered if information is available. Your phone displays the
telephone number of your incoming call. To use Caller ID Number, you must have Caller ID
display equipment or a phone with Caller ID built in.

Caller ID for Call Waiting - Caller ID for Call Waiting works just like Caller ID name and
number but while you're already on the phone. To use Caller ID for Call Waiting, you must
have Caller ID display equipment or a phone with Caller ID built in.

Call Forwarding (*72) - To activate Call Forwarding, dial *72. Dial the number to which
you want to forward your calls. When someone at that number answers, Call Forwarding is
activated. If no one answers or the line is busy, press the receiver button for one second
and repeat the steps listed above within two minutes. When you hear two beeps, Call
Forwarding has been activated. To deactivate Call Forwarding, dial *73. You will hear two
short tones followed by dial tone indicating Call Forwarding has been deactivated.

Anonymous Call Rejection (*77) - Anonymous Call Rejection blocks calls from
unidentified numbers. Calls that appear as unknown or unavailable will not be blocked. To
use Anonymous Call Rejection, you must have Caller ID display equipment or a phone with
Caller ID built in. To activate Anonymous Call Rejection, dial *77. Two beeps tell you
Anonymous Call Rejection is turned on. To turn off Anonymous Call Rejection, dial *87.
Two beeps tell you Anonymous Call Rejection has been turned off.

Repeat Dial (*66) - If the number you are calling is repeatedly busy, you can activate
Repeat Dial that automatically re-dials the number until it is reached. To activate Repeat
Dial, hang up the phone after the first time you hear a busy signal for the number you
dialed. Pick up the receiver again and dial *66. After the recording tells you Repeat Dialing
is activated, hang up. As Repeat Dialing keeps calling, you can still use your phone as
usual. A distinctive ring means the line you are redialing is free. Pick up, and the number
you want will be ringing. If you hear a fast busy signal or an announcement that the call
cannot be completed, then the number is either invalid/not working, or has activated Call
Forwarding.

Return Call (*69) - To activate Return Call dial *69, and listen for a recording of the
number of your last incoming phone call. To call that number, dial '1' (see note below). If
the number is busy, hang up. Within 30 minutes, during which you can still make and
receive calls, a distinctive ring will signal when the number is available. If the 30 minutes
pass without the distinctive ring, Return Call is deactivated. To deactivate Return Call, dial
*89.

Customer Originated Trace (*57) - If you receive a threatening or harassing phone call,
you can trace the call by dialing *57. You can then follow up with your local law
enforcement agency for further action.

Caller ID Per Call Blocking (*67) - Your phone displays the name/number of your
incoming call, pressing *67 will block the call.

Cancel Call Waiting (*70) - To disable Call Waiting on a call-by-call basis, dial *70 before
dialing your party. After dialing that, dial the number you are attempting to call.

Selective Call Rejection (*60) (Currently listed as: Call Block) - When your service is
turned ON, callers who are on your rejection list will hear an announcement that your
number is not accepting calls at this time. All other calls will ring through as usual. This
will block this list of numbers from ringing in to your phone.

How To Use:
• Pick up the handset and listen for the dial tone.
• Press *60.
• Listen for an announcement telling you whether the feature is currently on or off. The
recorded voice will then tell you how many (if any) numbers are currently stored on your
rejection list.
• Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or
turn the feature OFF (if it is currently on).

To add the last caller to your list:
• Press #01#.

To hear the phone numbers on your list:
• Dial 1.
• After the list is read, voice instructions will follow.

To add a number to your list:
• Press #.
• Follow the voice instructions.

To remove a number from your list:
• Press *.
• Follow the voice instructions to remove any or all of those numbers from your rejection
list.

To hear instructions again:
• Dial 0.

Notes:
• You will not be notified when or how many calls have been rejected.
• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
• The list you create here is separate from any other lists you may be using for Selective
Call Acceptance, Selective Call Forwarding, and similar services.

Selective Call Forward (*63) (Currently listed as: Preferred Call Forward) - With
Selective Call Forwarding, you can forward callers from a select group of numbers to
another number. If your service is turned ON, and the caller is on your forward list, the call
will be rerouted to your "forward-to" number. If the caller is not on your forward list, the
call will ring at your home as usual.

How To Use:
• Pick up the handset and listen for the dial tone.
• Press *63.
• Listen for an announcement telling you whether the feature is currently on or off. The
recorded voice will then tell you how many (if any) numbers are currently stored on your
forward list.
• Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or
turn the feature OFF (if it is currently on).

To add the last caller to your forward list:
• Press #01#.

To enter your "Forward-to" number:
• The first time you turn on the service, you'll be asked to enter the number you'd like your
special calls forwarded to. From then on, the system will simply remind you of the current
"forward-to" number.
• If the current number is correct, dial 1.
• If you wish to change the current "forward-to" number, dial 0 and then follow voice
instructions.

To hear phone numbers on your list:
• Dial 1.
• After the list is read, voice instructions will follow.

To add a number to your list:
• Press #.
• Follow the voice instructions you'll hear.

To remove a number from your list:
• Press *.
• Follow the voice instructions to remove any or all of those numbers from your forward list.

To hear instructions again:
• Dial 0.

Notes:
• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
• The list you create here is separate from any other lists you may be using for Selective
Call Acceptance, Selective Call Rejection, and similar services.
• This service can work with Call Forward (all calls). Numbers on your selective list will
follow you to your Selective Call Forward number. All other calls you receive will be routed
to your regular Call Forward number.

Selective Call Acceptance (*64) - Selective Call Acceptance screens incoming calls
against a list of numbers you specify and then accepts calls from only those numbers on the
list. When your service is turned ON, you'll receive calls only from those on your
acceptance list. Callers who are not on your list will simply hear an announcement that you
are not accepting calls at this time.

How To Use:
• Pick up the handset and listen for the dial tone.
• Press *64.
• Listen for an announcement telling you whether the feature is currently on or off. The
recorded voice will then tell you how many (if any) numbers are currently stored on your
acceptance list.
• Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or
turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:
• Press #01#.

To hear the phone numbers on your list:
• Dial 1.
• After the list is read, voice instructions will follow.

To add a number to your list:

• Press #.
• Follow the voice instructions you'll hear.

To remove a number from your list:
• Press *.
• Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:
• Dial 0.

Notes:
• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
• The list you create here is separate from any other lists you may be using for Selective
Call Forwarding, Selective Call Rejection, and similar services.

Do Not Disturb (*78) - Do not disturb prevents incoming calls from ringing the phone.

To activate/deactivate:
• Activate – press *78
• Deactivate – press *79

Mediacom also offers several paid services for additional cost on top of the normal phone
rates, which are not included by default on any account.

International Calling - You can make calls to locations outside the 50 United States,
Puerto Rico, the U.S. Virgin Islands and Canada for an extra charge. To inquire about
International rates, please contact customer care. There is no charge for simply having this
service, just for the actual calls made. However, you must have a credit card on file with
Mediacom to use the International Calling feature. Calls will not be charged to this card
unless the bill goes unpaid.

Unlisted/Unpublished Directory Listing - You have the option of having your phone
number listed, unlisted, or unpublished. If you choose to have your phone number listed it
will be
included in Directory Assistance 411 and in your local telephone book at no additional cost.
There is a monthly charge if you choose to have an unlisted number or unpublished number
in the local directory.

Voice Mail - A voice mailbox is typically associated with a telephone number. When the
number is called, and the line is busy or not answered, the caller hears an outgoing
Greeting recorded by you and is given instructions for leaving a message. If you have a
message waiting for you, when you pick up your phone there will be a stuttered dial tone,
and if your phone supports it, there may be a visual indicator such as a flashing light to
indicate a message. This feature functions very similarly to an answering machine, but with
no additional equipment required in your home. There is, however, a monthly charge for
the Voice Mail service.