What should I do if I cannot be home for my installation appointment?

If you are keeping your current number, your local phone company requires Mediacom to give them a two-day notice that you will be switching service to Mediacom phone. Without this two-day notice, your local phone company could fail to transfer your current telephone number to your new Mediacom phone service. As a result, you could lose the option of keeping your current telephone number as well as the temporary loss of telephone service altogether. Therefore, make sure you notify Mediacom in advance in the event that you are unable to be at home for your appointment. Or you can make the following arrangements:

  1. You may designate a friend or family member age 18 or older to act as a replacement on your behalf. The individual you designate will be responsible for approving the Mediacom phone installation and signing the subscriber agreement and other important documents. Call Mediacom at 1-866-746-7312 to designate a replacement to act on your behalf.

  2. If you are unable to find a friend or family member age 18 or older to act as a replacement on your behalf, it is very important to call 1- 866-746-7312 to reschedule your installation appointment a minimum of two business days in advance or your scheduled appointment.