If you are keeping your current phone number, you do not need to contact your current phone service provider to disconnect service. Mediacom will contact them for you. Once Mediacom phone service standard installation is completed and your phone number is successfully transferred, your prior phone service will be disconnected. Until then, you will continue to have service from your current phone provider. You may want to contact your former provider after the standard installation has been completed to ensure that you receive final billing in a timely manner. Please note, it is essential that you or an authorized person be at home during the standard installation procedure.
If you receive a new telephone number from Mediacom, and no longer desire phone service from your current phone service provider, you must contact your current phone service provider to disconnect your current phone service. We strongly recommend that you disconnect your current phone service after Mediacom phone service is complete so you receive continuous service during your transition.